Sales Policy


Changes to Terms of Sale

US Auto Parts Australia™ reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms of sale, in whole or in part, or to incorporate service fees for Members, at any time. Changes in these terms of sale will be effective when posted. You agree to review these terms of sale periodically to be aware of any changes. Your continued use of the Site after any changes to these of sale are posted will be considered acceptance of those changes.

Order Acceptance/Confirmation For Online Purchases

Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify US Auto Parts Australia’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. The US Auto Parts Australia™ Store reserves the right at any time after receiving your order to accept or decline your order for any reason. If US Auto Parts Australia™ cancels an order after you have already been billed, US Auto Parts Australia™ will refund the billed amount.

Returns Policy

Everything we sell is returnable for full part cost credit within 14 days after delivery (except certain special order and discontinued items identified in our catalogue as “No Return”). If you’re not satisfied with something, you can obtain return instructions using our return an item section, please tell us your order number, the part number and the reason for the return). If a part doesn’t fit, don’t try to “make it fit” and risk damaging the part or your car and or yourself. We won’t accept responsibility for any costs exceeding the cost of the part so please inspect the part before you start the repair. Returns go to different locations, depending on the type of part and the reason for the return. You must send the return to the correct location and include the return instructions in the package to receive credit. Check that the parts are complete and in their original unmarked manufacturer part boxes (cores must be returned in the box the new part came in). Put the part boxes in a shipping box – returns sent in just the manufacturer’s packaging may not be refundable if the original box is damaged in shipping. Please don’t paint the part, install the part or throw away the box until you’re sure the part you have is the part you need. Please do not write on or alter the box in any way. We cannot issue return credit for parts which have been installed, painted, modified or returned without their original packaging. Shipping charges are not refundable unless the return is due to our mistake. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund. Refunds typically take about 10 business days to be issued. Providing us with a return tracking number will ensure a faster refund. Refunds will be issued in the same form as you paid, (i.e. Credit card payments will receive credit to the same card used to place the order). You will receive email confirmation when the refund has been issued.

Cores Returns

Some of the parts we sell are remanufactured. These parts are identified in our catalogue as “remanufactured” or “reman.” 
For parts like alternators and master cylinders, the basic body (a complex and expensive metal casting) usually is very durable. But components, like bushings and seals, can wear out and cause the part to fail. Replacing just the worn components can be very cost-effective, helps protect the environment, and produces very reliable results.
Remanufactured parts usually have a core charge. The core charge is a deposit that the manufacturer charges us, and which we pass on to you, to encourage the return of old parts to be remanufactured. You pay the core charge when you place your order. If you return the old part to us, we refund the core charge. To receive credit, cores must be returned within 30 days of the date your order was delivered. Cores must be complete, rebuildable, fit the same vehicle application and be returned in the box the remanufactured part came in. This means the part you send back needs to have whatever components (like pulleys) came on the remanufactured part. The box helps identify the part and proves to the manufacturer that the core replaces one of their products. Obviously, the core won’t be working but it can’t be smashed, rusted solid, or otherwise unusable. We rarely reject a core. If the part came off a running vehicle and just wore out–no problem. But please don’t send a part that’s been soaking in junkyard mud for 5 years and expect to receive core credit. Shipping charges on cores aren’t refundable. Before sending back a core, you’ll need to decide if the core deposit is worth the shipping cost. As with any return, before returning a core you must obtain and follow return instructions from our return an item section.

Payment Methods

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • PayPal™
  • Bank Deposit – including E.F.T (Electronic Funds Transfer or Internet Transfer)
  • Unfortunately we do not accept, American Express, Diners, or any other payment not mentioned or listed above.


Limitation of Liability

US Auto Parts Australia™ is not responsible or liable, but not limited to the following:

1. Loss of time.
2. Loss of income.
3. Loss of revenue this includes workshop storage fees.
4. Loss of transportation or vehicle rental.
5. Equipment rental.
6. Towing Charges
7. Delayed delivery or shipping.
8. Damage caused by the shipping provider if you declined shipping insurance.
9. Labour expenses due to a faulty or incorrect part(s), with the exception of engine install labour outlined in our engine warranty.


You shall indemnify, defend and hold harmless US Auto Parts Australia, and all its officers, directors, owners, agents, employees, content providers, partners, affiliates, representatives, licensors and licensees (collectively, the “Indemnified Parties”) from and against any and all losses, damages, liabilities, and claims and all fees, costs, expenses, of any kind related thereto (including, without limitation, reasonable solicitors’ fees) incurred by the Indemnified Parties in connection with any claim arising out of, based upon or resulting from your use of the Site or receipt or use of the Services. US Auto Parts Australia reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of US Auto Parts Australia.


We take your security seriously for all personal and non-personal information associated with our visitors and participants. However, due to the open communication nature of the Internet, we can not guarantee that communications between you and US Auto Parts Australia, and US Auto Parts Australia and you, will be free from unauthorized access by third parties.

We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. We use SSL 256 bit encryption for our online secure transactions. Our web site is tested on a regular basis by our independent experts. We are constantly upgrading our technology to the latest available to offer our visitors a safe and enjoyable browsing experience.

Payment Security

We use SSL 256 bit encryption for our online secure transactions.
For our detailed terms of use refer to our sales terms section located on our site.

Your Acceptance of this Policy

By visiting this Site or receiving our services and or products offered, you signify your assent to our then-current privacy policy and terms of sale. If you do not agree to this policy, please do not use our site, products and or services. US Auto Parts Australia reserves the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. Your continued use of our Site following the posting of changes to these terms means you accept these changes.